Policies
Delivery fees are calculated automatically at checkout based on your delivery city, and shown to you before you pay — so you always know the full cost upfront. Orders are processed within 1–2 business days of payment being confirmed, then handed to our delivery partner. You'll receive updates by phone or email once your order is on its way.
If you're ordering from outside Ghana, or somewhere delivery timing is uncertain, please contact us before placing your order and we'll confirm whether we can deliver to you and what to expect.
We want you to be happy with what you ordered. If something isn't right, you may request a return or exchange within 7 days of receiving your order, provided the item is:
To start a return or exchange, contact us with your order reference and the reason for the return, and we'll guide you through the next steps.
If your order arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with a photo of the item and your order reference. We'll arrange a replacement or refund at no extra cost to you.
Approved refunds are issued back to your original payment method through Paystack. Please allow a few business days for the refund to reflect, depending on your bank.
Because these are made-to-order for a specific group and often include custom sizing or designs, they follow a separate agreement confirmed with you directly before production begins — please refer to what was agreed at the time of your order.
This policy covers our general terms of sale. For anything not addressed here, reach out and we'll be glad to help.