Frequently Asked Questions

Checkout is powered by Paystack, so your card details go directly to Paystack's secure payment page — we never see or store your card number. Every payment is verified before an order is confirmed.

If a payment goes through but the confirmation page doesn't load, don't place a second order — contact us with your payment reference (from your bank or Paystack alert) and we'll confirm it on our end.

Reach out as soon as possible — message us on WhatsApp or email, and we'll do our best to adjust it before it ships. Once an order has shipped, it falls under our standard returns policy instead.

Each product page lists the sizes we have available for that piece. If you're between sizes or unsure how something fits, message us on WhatsApp with your usual size in other brands and we'll help you choose.

Available sizes vary by piece and are listed on each product page. For bulk or group orders needing a wider size range, our Family Bundles and Mosque & Bulk Orders teams can often accommodate custom size runs — just ask when you submit your request.

Your exact delivery cost is calculated automatically at checkout based on your city — enter your details there to see the fee before you pay. See our full Shipping & Returns policy for delivery timelines.

Message us on WhatsApp before ordering if you're outside Ghana, and we'll confirm whether we can deliver to you and what it will cost.

Full details are in our Shipping & Returns policy. In short: items must be unworn, unwashed, and in their original condition with tags attached.

Contact us with your order reference and a photo of the item, and we'll sort out a replacement or refund as quickly as we can.

Submit a request through our Family Bundles or Mosque & Bulk Orders page with your group size and sizing details. We'll follow up with a suggested set and a price — there's no obligation until you confirm.

Yes — both request forms let you optionally upload your own front and back design. If you don't have one ready, we'll work with you on a design instead.